Maintenance, Support & Hosting Plans
Stuff happens, but disruptions shouldn’t stop your shine.
Swatch Junkie offers 24/7 maintenance and unlimited support plans for all its clients. We thought about creating an hourly pricing structure, but honestly, that was too darn complicated and we pride ourselves on offering the same customer experience across the board. Sounds simple, right? We thought so too.
What’s Included…
Our monthly and yearly service plans will help you deliver a seamless, worry-free online experience. Whether it’s WordPress maintenance, a 24/7 team for content edits, or managed WordPress hosting—we’ve got you covered.
For more details, please see our Website Hosting Agreement and Maintenance Agreement for complete terms and conditions.
Plugin updates
Security Monitoring and Malware Cleanup
Reliable Backups
24/7 Availability
Let us handle the burden of updates, security and backups for you. Our WordPress experts are available around the clock to make sure your site doesn’t skip a beat.
Client Dashboard
The maintenance dashboard gives you complete visibility on all the day-to-day maintenance we perform to keep your sites running like a well-oiled machine.
Maintenance Plan
WordPress updates, security and backups- 24/7 Server Support
- WordPress core + plugin updates
- 90 days of off-site backups
- Daily security scans and malware cleanup
- Maintenance dashboard & monthly reports
Support plan
Great for websites that require content edits- All services from Maintenance plan, plus:
- Unlimited content edits
- 24/7 WordPress help desk
- Security optimization (iThemes Security Pro)
- Daily cloud backups & weekly reports
Managed Hosting
Full-time management and consulting- All services from Support plan, plus:
- Development site
- Priority support for high-traffic websites
- Speed optimization
- Daily cloud backups (4x); 2-click recovery
A simple & easy
support workflow
Receive
Submit support request through the client dashboard, letting us know what needs to be done. It is received by our happiness engineers.
Review
We make sure we have all the information we need, then assign the task to a developer who completes it within 24 hours (usually much faster).
Resolve
We then alert you via email when the task is done. It’s really that easy, and we hope you’ll tell everyone that your developer is the best there ever was!