Maintenance, Support & Hosting Plans

Stuff happens, but disruptions shouldn’t stop your shine.

Swatch Junkie offers 24/7 maintenance and unlimited support plans for all its clients. We thought about creating an hourly pricing structure, but honestly, that was too darn complicated and we pride ourselves on offering the same customer experience across the board. Sounds simple, right? We thought so too.

What’s Included…

Our monthly and yearly service plans will help you deliver a seamless, worry-free online experience. Whether it’s WordPress maintenance, a 24/7 team for content edits, or managed WordPress hosting—we’ve got you covered.

For more details, please see our Website Hosting Agreement and Maintenance Agreement for complete terms and conditions.

Plugin updates

We perform WordPress core and plugin updates as they’re made available. Our support plan goes the extra mile to ensure that updates won’t have a negative impact on your site.

Security Monitoring and Malware Cleanup

We’ll make sure your websites are always safe and secure with daily scans and an arsenal of other proactive measures.

Reliable Backups

If the unthinkable happens, we’ve got you covered. Our daily off-site backups make sure your site will be up and running before anyone even noticed it was down.

24/7 Availability

Let us handle the burden of updates, security and backups for you. Our WordPress experts are available around the clock to make sure your site doesn’t skip a beat.

Client Dashboard

The maintenance dashboard gives you complete visibility on all the day-to-day maintenance we perform to keep your sites running like a well-oiled machine. 

A simple & easy

support workflow

Receive

Submit support request through the client dashboard, letting us know what needs to be done. It is received by our happiness engineers.

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Review

We make sure we have all the information we need, then assign the task to a developer who completes it within 24 hours (usually much faster).

Resolve

We then alert you via email when the task is done. It’s really that easy, and we hope you’ll tell everyone that your developer is the best there ever was!

Still have questions?

For all other web support, design or development inquiries, contact us to get an instant quote!